Call-Text Solutions. The world can be yours

By externalizing the call centre you will be able to adapt to a large number of calls-both received and initiated. We have the technical capacity to handle thousands of incoming and outgoing calls a month, 24 hours a day, 7 days a week.

Good technology is central to customer relationship management.

 

Users need to have user-friendly access to information that is stored in more than one location, across multiple databases, or different file formats.

 

Telephone equipment must be precisely configured to make the customers experience both pleasant and productive. Different forms of customer contact must seamlessly co-exist.

 

Call-Text Solutions employ the latest in database technology, along with customized intranet-based software, to enable staff to constantly improve their communication and productivity by sharing common resources, data and knowledge.

 

Our PBX (private branch exchange) telephone technology allows for fast and reliable implementations of automated telephone systems and allows for sophisticated ACD (Automatic Call Distribution) and IVR (Interactive Voice Response) functionality. We also offer live-chat and VoIP (Voice over IP) options.

 

All our equipment implements a fault tolerant architecture, with back-up power protection and offsite information back-up. Information is protected by secure database software, and guarded by secure firewall technology.