Call-Text Solutions. The world can be yours

...How we use inbound telemarketing for your business

 

IVR (Interactive Voice Response) - interactive set of menu options

.....directing callers to the appropriate department so they can have their

.....queries handled faster and more accurately

 

Live Answering Service: we take the calls when you cannot, so that

.....no calls are left unanswered, no client is greeted by a voicemail and so

.....that you receive all messages accurately and completely

 

Customer Service - taking care of your customers before, during and

.....after the purchasing of a product or service

...-> Order taking: whenever a customer visits your website, comes across

.......your brochure, hears or sees your add, making a phone call is often

.......the first choice for contacting you. This allows the customer to speak

.......to a live person and receive the required information and clarification

.......about the product.

...-> Answering calls generated by direct response television / radio /

.......newspaper advertising campaigns

 

...-> Catalogue or Information Requests: tell us how you want your

.......calls answered. We will just need you to provide us with information

.......about your company and products and our agents will familiarize

.......themselves with all you want your customers to know.

 

...-> Event and Conference Registration: if your organizing an event or
.......a conference, not only can we assist you in promoting the event, but
.......we can also provide Live Agent Registration. This way, in addition to
.......registering, the registrants can also ask for more information.

 

Managing complaints - effective complaint management and problem

.....resolution process allows organizations to obtain customer feedback and

.....data, which is then used to:
.....- improve the services/products
.....- increase customer satisfaction and loyalty
.....- increase profits

 

Customer service and support solutions - it is common
.....knowledge that retaining a customer is much more profitable than
.....finding a new customer, make sure they are well looked after. We can
.....provide your company with both contact centre and helpdesk
.....support solutions so that you can rest assured that all customer
.....issues and queries are dealt with in real time and professionally.

 

Competition line - have you launched a competition or are you

.....planning to and need assistance handling all calls and/or gathering

.....entering details from participants? We have the knowledge and skills
.....to take this task on and deliver accurate information back to you.

 

Breakdown service - if your employees need to be on call 24/7 to

.....rapidly assist your customers when they call your number, we could save

.....you the trouble of having one person in the office just waiting for a call

.....to come in. How can we do that? Because we are in the office at all

.....times passing on your customer's message to your "on call" employees

.....so that your company can do its job. Once the task is completed just

.....let us know and we fill in the report and have it sent to you.

 

After-hours call handling - when people call your company after

.....hours looking for information about your services and there is no one

.....there to answer to phone your company could be missing out on

.....potential business opportunities. Why take that chance when you could

.....make the most of every opportunity? We would be delighted to learn

.....everything about your company and products so that we can pass that

.....information on to your prospective clients!